Small Businesses

Mobile Resource Management Solutions for Small Businesses  

 

Many small businesses need mobile work crew management tools to help them know where resources in the field are located. Disaster Solutions Systems utilize GPS Technology to help track and identify your company’s assets in the field, such as work crews, installers, service people, technicians, and company vehicles. Whether your company is involved with installations, repairs, or maintenance, all field service companies struggle with improving customer satisfaction. Improve your operational efficiency despite rising labor, fuel, and equipment costs by utilizing Disaster Solutions management and dispatch systems.Customers do not like service appointment windows. This is because they feel imprisoned in their own home waiting for the service crew to arrive. When the mobile worker finally shows up,, they frequently don’t have the needed equipment or parts to complete the task. Our system can help small businesses in these situations by speeding response time and improving data communication. Boost your operational efficiency with Disaster Solutions.   Industry Segments:
• Appliance and equipment repair
• Building maintenance and cleaning companies
• Carpeting and flooring installation and repair
• Electrical repair and installation
• Elevator repair companies
• HVAC installation and repair
• Landscaping companies
• Lock and key companies
• Painting companies
• Pest control companies
• Plumbing service and repair
• Pool maintenance companies
• Security companies
• Utility companies
• Windshield and glass repair
COMMON FIELD SERVICE ISSUES:
 
 

 

Issue Solutions Benefits
 
       
Who is the closest worker with the required skills for this emergency job? Quickly identifies qualified mobile workers closest to a job.   Improve customer service with reduced ‘time to service’ with proper personnel.
       
 
       
Our mobile workers complain about too much paperwork.    Enables instant data communications of job details and updates from the field to virtually eliminate driver paperwork.   Faster and more accurate billing while completing more jobs per day.
       
 
       
It seems like my techs are driving helter-skelter.   Creates the most efficient routes all day long based on the location of each confirmed customer appointment.   Reduce fuel and maintenance cost. More jobs per day. Increase customer satisfaction.
       
 
       
I don’t know how accurate the mileage reimbursement reports are.   Reports miles required to complete jobs in the order handled.   Reduce operating expenses.
       
 
       
We always seem to have too much overtime by our field workers.   Alerts dispatchers when field workers are making unauthorized stops or staying too long at a location   Reduce payroll expense.
       
 
       
Drivers get lost.   Provides audible turn-by-turn directions to the handset.   Save gas, time and mileage while increasing productivity.